Methodology

steps to successWe aim to make people who aren’t your customers wish they were!

  1. We will consult with you to determine your strengths and challenges.  We will then develop a personalised program with your goals in mind.
  2. We will introduce the mystery shopping program to your team and allow them to offer their own input. This will allow them to feel involved and engaged in the program.
  3. We monitor how well the experience offered to your customers matches the experience that you intended to provide.
  4. We highlight key ways to make your intended and your actual service experience more similar to each other.
  5. The reports can be used as a training tool for the whole team as a platform to discussion (with individual employee names / descriptions blocked out for confidentiality)
  6. We can identify best practices from great mystery shop results and share these practices across your organisation.
  7. Over time we can track how key performance indicators (KPIs) correlate with improved sales figures such as profits per transaction.
  8. These facts can be shared with staff as a motivational tool.
  9. Standard Operating Procedures can be updated to include any changes that have been shown to be beneficial by the mystery shopping program.

Contact us to start your mystery shopping program today.