Services

Providing a great in store experience powerfully contributes to making a brand iconic.

Benefits of mystery shopping:

  • The mystery shopping program creates a culture of ongoing development and improvement.
  • “If you can’t measure it, you can’t manage it”.  Your employees will have the important customer experience factors at the front of their minds as they will be focusing on them.
  • Saves unnecessary expenditure on advertising and promotion to attract new customers
  • We can monitor what aspects of the customer experience have the greatest effect on the NPS (Net Promoter Score) and use this to prioritise what to put in the action plan for the next wave.

In addition to monitoring your own business, the Experience Boutique also carries out Competitor Benchmarking Research.

This will allow you to see where your strengths lie in relation to your competitors.  These factors can then be highlighted to attract new customers and to set you apart and so that existing customers remain loyal to your brand.

We also offer Brand Recommendation Mystery Shopping.

This allows you to see how your brand is being recommended by a third party or independent retailer.

Experience Boutique high street

Examples of sectors for which Experience Boutique offers a mystery shopping service:

Professional Services:

Law firms

Consumer Services:

Hair and beauty salons

Estate agents

Educational Services:

Universities

Colleges

Course providers

Retail:

Groceries

Department stores

Fashion stores

Luxury goods

Health and Beauty

Leisure:

Sports Centres

Spas

Hotels

Restaurants

Cafes

Bars

Museums

Tourist Attractions

Travel:

Rail companies

Service stations

Coach and bus companies

Airlines

Corporate:

Recruitment agencies

Media

Events:

Wedding bookings

Event bookings

Stadiums

Miscellaneous:

Animal homes

… and many more!

Find out how the Experience Boutique can help your business today.  Contact us via our online form.