I had a heart warming experience when I went for lunch the other week. The staff member at the counter greeted me in a cheerful manner and asked me how I was. I asked for the chicken burger, which was what I normally ordered. The staff member took the opportunity to let me know that they recently had a new menu. She commented that she wasn’t sure whether I had visited their outlet since it had been updated. She told me with enthusiasm how they now had some lovely salads and some new pasta dishes. Her enthusiasm washed off on me and I felt privileged that she had taken the time to encourage me to try the new ideas. She also offered me a loyalty card and took the time to explain the various free items that I could earn. It was great to see someone take such pride in the service that they were offering. I felt encouraged to return, both to try the new items on the menu and to earn free gifts from my loyalty card!